Returns & Exchanges
Our return policy
Custom & Personalized Items
Because all products are custom-made and personalized to your specifications, we are unable to accept returns or exchanges on completed orders unless there is a defect or error on our part.
Damaged or Incorrect Orders
If your order arrives damaged or does not match what was confirmed, please contact us within 5 business days of delivery with photos. We will make it right at no additional cost.
Non-Personalized Items
Non-personalized accessories (where applicable) may be eligible for exchange within 7 days of delivery if unused and in original condition. Contact us to initiate.
How to Contact Us
Email Purposefullypackaged2026@gmail.com with your order ID, description of the issue, and any photos. We respond within 24 hours.
Refunds
Approved refunds are processed back to your original payment method within 5–7 business days.